Does Placemat accommodate my allergies, dietary restrictions + preferences? Yes, we accommodate all allergies, dietary restrictions and preferences. Including, but not limited to Whole30, ReNew, low salicylate, keto, paleo, vegan… whatever it is, we got you.
How far in advance do I need to plan to book an event with Placemat? We ask that you reserve your brunch or dinner ten days prior to the date of your event. Depending on our reservation schedule we may be able to accommodate your request if your preferred event date falls outside of our ten day reservation request policy; please email us at firstname.lastname@example.org to inquire further.
What happens if my party changes? Like my guests not coming or picky eaters? Any menu changes within 10 days of reservation will incur a $150 charge. A reduction in the number of confirmed guests within 5 days will still be charged for confirmed guests. An addition of guests within 5 days will be charged at $75/guest.
Where does Placemat source all of the ingredients + goods? We source all of our high quality ingredients + goods from local farmers, farmer's markets, and small businesses throughout the community. Selecting local + organic options is our top priority. Our creative and talented culinary teams are passionate about bringing delicious, healthy and feel-good food to your table through a shared love of preparing a meal.
Is Placemat a catering company? We are not a catering company, but an on-site personal dining experience. We bring the ingredients + supplies and prepare everything in your kitchen.
Does Placemat provide the flatware, serving trays & utensils? We prefer to use the host's flatware, serving trays, and utensils that are already found in your kitchen. Clean up is on us! So, sit back, eat, enjoy and relax with your guests. *Please note, we are able to accommodate any request to supply flatware, serving trays and utensils at an additional cost.
What is the minimum and maximum number of guests that Placemat events can accommodate? Our current minimum for a reservation is 2 and our maximum is 200. If your party number falls outside of our guest accommodation preference we are always willing to explore an opportunity to fulfill special event requests; please email us at email@example.com to inquire further.
Do you require a deposit for dinners? Yes, we require a $50 deposit at the time the reservation is booked to hold + confirm your reservation date. This initial deposit is applied to the final bill. Placemat does not store credit card information. This is a single authorization charge made by Placemat, LLC. If your reservation is cancelled more than 5 days prior to your event date, Placemat will refund your deposit.
How do I pay for the Placemat services? After your event or weekly meal service you will receive a digital invoice via email on the Monday following your meal or event.
How long does a typical brunch or dinner take? The Placemat Team is in and out of your home in three hours.
Is it possible to customize our menu? Absolutely. We will work with you to customize the menu if you would like something specific served.
Does Placemat offer cooking classes? At this time, Placemat does not offer traditional cooking classes. When hiring Placemat you and your party are more than welcome to join our culinary team in the kitchen to ask questions, participate and observe. We strive to provide an unmatched experience and believe that preparing food in front of your quests, coupled with genuine conversation, truly captures this unparalleled tradition of gathering in the kitchen.
Does Placemat offer meal prep services? Yes! Placemat now offers our take on meal prep, Placemat Prepared Meals. Please inquire here.